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If you can't sign in to FaceTime
- Make sure that you can sign in at appleid.apple.com. Learn what to do if you forgot your Apple ID or forgot your Apple ID password.
- Choose Apple () menu > System Preferences, then click Date & Time and select “Set date and time automatically”. Click Time Zone and make sure that the settings are correct.
- Make sure that you've installed the latest software updates.
Your iPhone and Mac are signed in to iCloud and FaceTime using the same Apple ID. See Set up iCloud, Sign in to or out of FaceTime, and the Apple Support article Use Continuity to connect your Mac, iPhone, iPad, iPod touch, and Apple Watch. Your iPhone and Mac have Wi-Fi Calling turned on. Wi-Fi calling isn’t available on some Mac models. Most Macs will ship with a FaceTime camera, but if you have a Mac mini or a Mac Pro you may need to invest in a separate web cam. You need a connected microphone. It’s likely that there is one.
- In the FaceTime app on your Mac, sign in and turn on FaceTime. Set up your iPhone and Mac for phone calls, if you haven’t done so already. In these apps on your Mac, do one of the following: FaceTime: Enter a phone number in the search field (you may need to press Return), then click the Audio button (or use the Touch Bar).You can also click Audio to see your past phone calls.
- When using facetime on my phone, I have an option to add effects when face timing, but I do not have this when using FaceTime on my MacBook Pro (Mojave). Is this feature available? If so, how do I enable it? Mac Pro Posted on Dec 26, 2018 9:09 PM.
If your camera or microphone doesn’t work
One of these solutions might help:
- Quit FaceTime, then open FaceTime again.
- Restart your Mac (Apple menu > Restart).
- Make sure that FaceTime isn't open, then see if your camera works in another application, such as Photo Booth. If it doesn't, you know that the issue isn't related to FaceTime.
- If you have multiple cameras or microphones connected to your Mac, check the Video menu in the FaceTime menu bar to make sure that you have the correct camera and microphone selected.
If you need help with your connection or call quality
A slow or busy Wi-Fi network might cause issues with your FaceTime call. If you experience connection alerts or low-quality audio or video:
- Make sure that you and your recipient have a fast Wi-Fi or cellular connection. FaceTime calls over Wi-Fi require a broadband connection.
- Check for issues that might be slowing down your connection, such as someone streaming content over your network.
- If you have questions about your Internet speed, contact your Internet service provider.
FaceTime is not available in all countries or regions.
FaceTime User Guide
Before you can make or receive FaceTime calls or phone calls on your Mac, see the following requirements. Panasonic image app windows 10.
What you need to make FaceTime calls
To make FaceTime audio and video calls on your Mac (OS X 10.9 or later required), you must:
Be connected to the internet
Be signed in to FaceTime with your Apple ID
If you don’t have an Apple ID, go to the Apple ID account website to sign up for one for free.
Have a built-in or connected microphone; for FaceTime video calls, you also need a built-in or connected camera
See Make calls in FaceTime on Mac.
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What others need to receive your FaceTime calls
The person you’re making a FaceTime video or audio call to must be signed in to FaceTime and have any of the following:
A Mac with OS X 10.9.2 or later, and a built-in or connected microphone
An iOS device with iOS 7 or later or an iPadOS device
Important: To make and receive FaceTime calls with multiple people (Group FaceTime), you and the people you’re calling must be using the macOS Mojave 10.14.3 Supplemental Update or later, iOS 12.1.4 or later, or iPadOS. This feature may not be available in all countries or regions. See Make a Group FaceTime call on Mac and the Apple Support article About the security content of macOS Mojave 10.14.3 Supplemental Update.
What you need to make and receive phone calls on your Mac
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To make and receive phone calls on your Mac (OS X 10.9 or later required), make sure of the following:
Your iPhone has iOS 8 or later installed. See the Apple Support article Update your iPhone, iPad, or iPod touch.
Your iPhone and Mac are on the same Wi-Fi network and connected to the internet. See Connect your Mac to the internet using Wi-Fi.
Your iPhone and Mac are signed in to iCloud and FaceTime using the same Apple ID. See Set up iCloud, Sign in to or out of FaceTime, and the Apple Support article Use Continuity to connect your Mac, iPhone, iPad, iPod touch, and Apple Watch.
Your iPhone and Mac have Wi-Fi Calling turned on. Wi-Fi calling isn’t available on some Mac models. See Set up your iPhone and Mac for phone calls. Squeeze for mac.
See Make and receive phone calls in FaceTime on Mac.
If you have hearing or speech difficulties, or want to call someone who does, you can use Real-Time Text (RTT) for your phone calls, if your carrier supports it.
Note: To make or receive an RTT call, you must be using macOS Mojave 10.14.2 or later with Wi-Fi Calling through iPhone with iOS 12.1.1 or later. This feature is not available in all countries or regions or supported by all carriers. Depending on your network environment, an RTT call may be downgraded to a TTY call.
See Make and receive RTT phone calls in FaceTime on Mac.
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